Frequently Asked Questions
You may have questions about how a weekly food basket program works. We’ve tried to put together all the answers you may need. If you still have questions, please email firstname.lastname@example.org.
Will I receive a basket each week?
Yes. During the term of the basket program that you sign up for, your weekly basket will be delivered to either the pick-up site that you selected, or to your home if you requested home delivery service.
How do I plan my regular shopping so I don’t double up on items you may give me?
No later than three days before your delivery day each week, we will send you an email with a specific description of the contents of your weekly basket.
What kinds of fruit and vegetables will I get each week?
We will gather together a large range of seasonal fruits and vegetables for your eating pleasure. Everything from radishes, peas, beans, heirloom tomatoes, fingerling potatoes & butternut squash…. as well as apples, strawberries, and lots in between. We make sure to put a good variety in your basket.
I don’t want 5 pounds of kale each week
Don’t worry! We know a large amount of one type of produce can be overwhelming. We aim to provide you with 6-9 different items in your box each week. We’ve made a special effort this year to diversify our offerings so that you can experience new and exciting produce each week.
What if I don’t like eggplant (or beans or peppers)
It is not possible for us to make individual substitutions to the basic weekly basket. However, any particular item will only be a small part of any individual basket, and only for 2-3 weeks throughout a season.
Where do I pick up my weekly basket?
You will pick up your weekly basket at the location that you select during the during Step 3 of your initial sign-up process. This year, we will offer over 13 sites from Toronto, to Lake Simcoe to Georgian Bay, and this number will only grow. We have also added the option to manage your weekly pick ups from your My Account page. You will see a list of the weeks you have subscribed for and you can change your pick up location from week to week to make it more convenient for you.
What if I can’t pick up my basket on a particular week?
There are a number of ways you can manage this.
- You can put your basket on hold. Go to My Account, choose “Delivery Schedule” and select “Click to put on hold” link on the date you want to put on hold. Other deliveries will not be affected. View Video
- You can choose to send a friend/family member to pick up on your behalf: Go to My Account, choose Gift Your Basket and enter the details for the person you are gifting your basket to. View Video
- You can donate your weekly basket to our community charity that will ensure that the food gets to someone who needs it. Go to My Account, choose Gift Your Basket and check the box that says “Donate to York Region Food Network”
How do I pay?
We prefer that you place your order(s) online using Visa or Mastercard. However, there is also the option to pay by e-transfer and cheque.
I’m worried I won’t be able to make use of everything you send me!
We know that getting a regular weekly delivery of the garden’s bounty can be overwhelming. We will include recipes each week for cooking with the contents of your box, tips for storing it properly, and ideas to preserve your harvest. Our “Recipes” tab on the website will become a store for relevant recipes over time so that you have access to recipes sourced from the ClearWater community.
How do I change the size of my basket or add eggs or extra greens?
Go to My Account, choose “Change Plan” and select “Edit”, then select the different basket size. At the bottom of the page, click on the “Gourmet Salad Greens” or “Farm Fresh Eggs” images to activate or deactivate your selection. When satisfied, click on “Save Preferences” at the bottom of the page. View Video
How do I change where or how I receive my basket (ie. from Town to cottage or vice versa, from pick-up to home delivery?)
Go to My Account, choose “Change Delivery Location/Method” and either a) enter the new delivery address – if it has a postal code – and click “Check different delivery options”; or b) click on “Select Your Community” – if it is a boat only cottage, and click on the cottage area where your cottage is located. The system will bring up the options that are available to you, defaulting to “Home Delivery” or “Boat Delivery” if it is available, but offering you a discount to pick up at the nearest site to you (if it is not closed due to COVID). Once you have made your selection, click “Change Pickup Location”. View Video
How do I review my past orders?
Go to My Account, choose “My Orders”, then click on the order number for the week in question. This will display details of the order in question. View Video
How to I update my credit card or address information?
Go to My Account, choose “Manage Credit Cards”. This will allow you to either delete an existing credit card, edit information already provided, or add a payment method. Then go to “Edit my address”, and you can edit the address we have on file for you. View Video